Open Road Moving and Storage

From the beginning it was all bad but they had my deposit of $789.00 and I thought it was just some mishaps.. I told them every detail of what i would be moving and they gave me a qoute After the few days you have to cancel without forfeiting your money,after those days were up they called me and acted as if the most important things on my list weren’t mentioned . A sofa, box springs , and my end tables. it was going to cost me an extra $1,000 so i had to leave my beds to keep my price the same of $2500. Guy doesn’t come when he says , he come 8:45pm to my storage unit that closes at 9pm that he was aware of . So he alters the box to let you in so he won’t get stuck in . First sign this may not have been a good idea.Tells-me I have to pay him upfront before he can even open the storage.ok-cool . Gets to my storage and looks at it and-gave—estimate, oh they say you had 300 something ft of things but you have 500 ft charged me $500 more . Tells me my chairs are not small chairs to my kitchen table and charges me $300 more. Charges $75 because they said they had to put things back in my storage. .Besides the fact that he smelled like something dead he was rude . I felt like i was being robbed and couldn’t do anything about it. he was a Big black man foreign accent and saw his advantage of taking advantage of two women . I just sucked it up. Oh the $300 he claimed because of the chairs were bigger, he made me pay those before he would move further with my furniture and wouldn’t take it-off the truck. I was supposed to owe $700 at the final delivery but he added $500 to it and now i owed $1200 upon delivery. They took all my furniture apart table lamps and i was told when delivered it would be resembled. Well another delivery guy showed up and demanded his money ($1200) before he could unload , I paid it and they-unload everything . Just to tell me they can’t assemble it back. They don’t have any tools. i said i don’t know how to assemble furniture please don’t leave me to do this I paid to have it assembled back. He said i’m sorry and left. Now i’m stuck with furniture that’s laying on the floor. I ended up paying almost $4000 not-receiving my most important furniture , being treated like garbage, being taking fully advantage of, and not having my furniture table chairs not put back together. This company is a scam and they are hustling people out of their money. I have cried for almost two days cause i can’t believe what just happened to me. You can by pass this review and try your luck but i promise you, you are going to say i was warned

Move size: 2 Bedroom Home Service cost: $3800

I first contacted Open Road in early June for a complicated cross-country move. We had a six week gap between our house in Eugene, OR and an unknown destination in rural southern Maryland. I chose Open Road because they continued to answer questions and flex with my changes. Mike and/or Jim told me that storage for our items during the gap would run about $175 for the month, and it would be prorated for the amount we actually needed, and the first month was free. I did not get this in writing. Our initial quote came to just under $5000, including loading, unloading, disassembly and reassembly. I paid $1268.87 over the phone.

The day before, I got a call from Northwest Relocation, who told me I owed them another $2500 to pay for half. The movers showed up in a dirty, unmarked truck. This was the first time I heard that Open Road was a broker and I was shipping with GTS shipping. GTS told me that I had more items than the initial inventory indicated (which I expected), but it was worse because GTS counted each part of the disassembled furniture as a separate piece, which Open Road had not done. The driver gave me a new quote that included the new items. GTS shipping did not have an accurate total for what I had already paid, so I had to pull my receipts up on my phone and fix their accounting myself to pay half of a new estimate (an additional $672.13). The men who loaded my belongings told me that I could call in a few days and get the actual moving weight for an accurate measurement. GTS did not bring tools for disassembly, so they borrowed mine. After the movers left, I found miscellaneous hardware from our custom-made bunk bed on the floor in a bedroom.

I called Open Road a few days after the pickup to get the actual moving weight. I didn't hear back from anyone. I called again a few days later, and someone told me they would check on it and get back to me. They didn't call me back. I got an email from GTS shipping telling me I needed to pay them $1783.30 to pay for 50% of my move because I had been over the estimate. Every time each person told me I was paying for half. At this point I had no idea where my stuff was. I did not see a shipping inventory or weight ticket, which I had been promised. And because I was no longer working with Open Road Moving and Storage, I had no idea who was legit and who was scamming me. I just kept paying everyone who called.

So I moved across the country. A week before my month of free storage was up, I got an invoice for NINE HUNDRED DOLLARS to pay for storage for the month of August from some other subcontractor. I called the storage company (Scout Moving) and they told me they wouldn't prorate it unless I was out by "the first couple of days of August." (Remember that Jim had told me "about $175" and that it would be prorated.) I emailed Open Road and did not hear back from them. I finally got Scout Moving to agree to prorate, and I paid $426 for two weeks, which was about four times what I expected. I STILL had not seen a weight ticket, nor a total for my move. I still had no idea where my belongings were being stored.

We rushed the closing date of our house purchase in order to get our stuff out of storage on time. The shipping company (maybe still GTS?) called me and said I would need to have a cashiers' check ready with $2009 in order to receive our delivery. By this point I had paid four different totals to three different companies, and Vicki's voicemail said that $2009 was "half the balance." Was it the remaining half? In no world does all of this add up to half. I have no idea.

When we finally received our delivery, the $2009 was to complete the balance, and brought us to $0 owed. Total: $8233, which was almost double our initial estimate. I was initially planning for about $6000.

And then they began to unload.

I pack VERY well -- the movers loading our boxes in Eugene commented on it -- and almost all of our boxes were crunched, ripped, and mangled. Though we don't seem to be missing anything, many of our boxes had been opened and retaped, particularly ones marked "electronics" or "master bedroom." The Xbox360 was OUTSIDE of the electronics box, floating free in the truck, and was handed to me by the driver. GTS Shipping lost much of the hardware for the bunk beds and part of the hardware for the futon. The delivery company refused to set up the bunk beds because it was "custom furniture," so we found out about the missing hardware the next day when we assembled things ourselves.

Additionally, some of our belongings were damaged. The shippers mangled the fenders on my daughter's antique bicycle and the supports for a storage shelf. One of our tables was no longer wrapped in blankets (it was wrapped initially on packing) and has several new scratches on the wood surface. Two sentimental mugs that were wrapped in bubble wrap were broken. Our freezer is now cycling constantly. Our current total for repairs and replacement is about $350.

Finally, the delivery driver tried to give me many items that didn't belong to me. I actually don't own a vacuum, so I know it was not mine -- but that means that someone else who used this company is missing a vacuum, some wrapping paper, cushions for their couch, and garden tools.

So I estimated too low for the amount of items I shipped, and that influenced our total. But I was also unnerved by the number of times I had to pay some new amount to some new company, with no documentation whatsoever. I was very disappointed that my storage total was shockingly different from my initial quote. And I am still repairing and replacing things that should not have been damaged. Some of these things are not Open Road's fault, but better communication from the broker could go a long way in helping my move feel secure.

Move size: 3 Bedroom Home Service cost: $8233

Biggest scam artists!! Beware. Do not use them. They quoted one price based on what I told them. I had a 5x10 storage unit with 40 boxes, 2 tv’s, a couch and a table. He said to be safe he quoted 69 boxes. The quote was $1599. They’re a middle man. The actual movers showed up and immediately knew the items were over the cubic feet they estimated for. How do you screw that up. I emailed them and their response was that I signed the contract. The contract states that the cost would go up if you add items or it takes more space. We did NOT add anything nor did we have more than we told them. They are the ones who estimated the cubic sq feet and screwed us just to get us to sign the contract. Then they send me an email stating I refused service when the movers already took my stuff and we had to pay more for them to do so. They tried blaming me for the increase when I clearly stated the size of the storage unit more than once. They don’t care about scaming people. They’re nice while trying to get your business. After that, it’s putting the blame on the consumer ??. They estimate the volume not the consumer. They underestimate on purpose!!

Move size: Partial Move Service cost: $2366

Open road moving and storage company was scammed out of our $3780 deposit. First week of August, we planed to move from California to Boston. We talked to open road moving company. They gave us the price and we gave them $3780 by debit account ( that was a huge mistake) and $1220 by credit card. Totally $5000 deposit. We signed a contract. The pick up day was 19 of August. Unfortunately, they hired a truck company to show up in front of our door on 19 of August, and came into our house with on name and handed us another contract which double the price on the original contract we signed with Open road. Then they left. We tried call open road moving company and talked few times. No one could help us because they do not care . They got our money already. Open road moving and storage company is a scan. Once they got your deposits. They only need to hire a truck company to show up on the pick up date and gave different resson to not do the service. End up we stuck with full of boxes in the house and stayed in a hotel for few days to find another moving company.

Please take our advice. No one never use open road moving company Like us . The reason we move to Boston because our daughter will start college by beginning of September . We almost miss her first day school because open road moving and storage company scammed our money and did not do the move service.
By the way. Learn from our mistakes, you should never use debit card for any deposit. Once they get it. You money is gone. No way, you can get back. We und up got $ 1220 deposits because we cancel the credits card.
My name shan Liu . I will prove all the documents to show open road moving and storage is the best scam if anyone want to see them.

Move size: 4+ Bedroom Home Service cost: $13000

Open road movers is a third party moving company. They give you a price and then the third party shows up and charges you double. Once I moved my stuff from NY to Miami flat rate moving company told me they needed to rent another truck for 350. They charged me for 700 cubic feet when my stuff was only 200 cubic feet. They rented a u haul for $19.99 but charged me $350. The owner that had my furniture and money began to get nasty and didn't have time to discuss the price . He said read the contract . If your in the moving business you should know what kinds of trucks fit and don't fit. I am contacting the BBB and the CEO of both companies . A 1500.00 cost 3000, more than the furniture is worth. I am calling Howard on your side and would never recommend a company that is not transparent and steals from consumers. I have pictures of the van and all the invoices . I am going to do my best this company is listed everywhere for customer fraud.

Move size: Partial Move Service cost: $3000

PLEASE BE CAUTIOUS IN DEALING WITH OPEN ROAD MOVING & STORAGE. I have sent them an email and have yet to receive any comment. Like those who gave poor (one Red Star) to Open Road, I share the same experience. I gave them my full trust but I was totally disappointed. The contract was for 50 boxes; we ended up with 4. I expected the wardrobe boxes with hangers. Instead my neckties were scattered at the bottom of the wardrobe boxes (2) our agreement was 4. I haven't looked at my suits which were simply thrown at the bottom of the boxes - I probably will end up having them all dry cleaned. They left a lot of things behind. The agreement was for pounds but I was coerced to agree with cubic feet and said that they will pick up everything. Yeah right. There were lots of things that were not picked up; like a 30" TV set; etc. Please interview at least two or 3 other movers, be cautious and may consider filing with Federal Motor Carrier Safety Administration (FMCSA) so they can investigate this company's consumer complaints with regards to pricing among other things.

Move size: 3 Bedroom Home Service cost: $6500

Consumers beware of this company's bad business practices. I wish I had researched all of their online reviews written by real customers like myself, rather than focusing on their overall website rating which has been generated by their web team. This is a company that has only been in business 3 months. Initially, I was contacted by the company's owner after filling out a generic moving questionnaire online. I was given a 'binding estimate' on a move from Oklahoma City to Tampa, FL. I was assured my furniture would be picked up on June 4th and delivered on June 10th. Two full weeks later we still have not received ANY of our personal belongings nor can anyone can tell us where it is or when to expect delivery. Anthony who identified himself as the owner, never once told us "Open Road Moving" acts strictly as a broker and is not licensed to transport household goods even though their webpage says they are a moving company with their own trucks. Instead they farm out your move to a 3rd party mover. When this 3rd party mover, in our case, "Top Rate Moving" arrived to pick up our belongings, the driver immediately required us to pay an additional $535 in cash. We had no idea who this company was and being they had arrived at 5:30pm, we could not reach anyone at Open Road Moving. Our contract stated that we had a 'binding, not to exceed estimate" which was now being increased 25% by the driver. I explained to the driver that I did not have access to get cash at this late hour and that all I had was $240 of which he agreed to accept. To date, we were required to pay "Open Road Moving" 75% of our estimate up front. "Open Road Moving" never returns our calls, answers our emails or assist us in dealing with the 3rd party mover that they themselves contracted. We call both companies regularly to check on a delivery date and after being put on hold for countless minutes, are eventually told to call back next week. The only information we have been given is our furniture is in storage somewhere in Illinois. After reading customer reviews of "Top Rate Movers", discovering they have 28 violations and have been revoked from the Better Business Bureau, we determined it was in our best interest to go the expense of hiring a reputable 'national moving company' to pick up our goods in Illinois. We have been told that as long as we pay our bill in full, they will release our belongings to American Van Lines. However, they will not give the address or location of the storage facility and when a representative from American Van Lines called to schedule the pick up, they too were told to call back next week. "Open Road Moving" has thus far cost us an additional $2000 in expenses, 3 additional weeks of time and inconvenience and ultimately legal fees. And still we have no answers or furniture!

Move size: Studio Service cost: $2125

I hate to write bad reviews, I truly do. I don’t enjoy to bash anyone, and if my issue was resolved when I reached out to the company I wouldn’t be writing this. However, I was emailed and told over the phone and promised delivery of my products within a specific time frame, and that was the deciding factor upon me signing on. I am still currently waiting for my materials without any form of an ETA. I was even told that my materials are still sitting in the state I departed from. Unfortunately, due to my materials not arriving within this window I have, I am completely unsure when the next day I will have off that would coincide with when my delivery could be dropped off.

Move size: 1 Bedroom Home Service cost: $1425

Open Road Moving and Storage refused to furnish me with weight tickets, so I had to weigh my own goods. The weight they billed me for exceeded the actual weight by more than 1,000 pounds. They also charged item specific fees after their initial quote, even though I disclosed these items when making the initial quote. Further, they lost a box and damaged a couch, washing machine, dryer, weight bench, box spring and grill. My experience with these movers was so poor, I filed a complaint with the USDOT, claim number 100116139 if you want to verify.

Move size: 1 Bedroom Home Service cost: $4391

DO NOT USE! I thought I had found a decent moving company to help with my move.. boy was I wrong! Everything seemed great until the movers showed up at my door, then it just got worse and worse. I was misled on multiple accounts and didn't find out until the movers showed up at my door and I was in a tight spot as I had to be out of the house by the next day.

I am convinced that the ratings they show online are either fabricated or paid for advertising. When I called them they didn't attempt to make it right. The most they did was offer me $150 (out of a $9,000 move) and say they removed the carrier from their list. That was only after repeated attempts to talk to their customer service department. Most of my messages and e-mails were never answered.

Here are some of the main issues I had with Open Road:

1. My move would not be contracted out to a third party, something I specifically asked about and was assured it was an Open Road truck. Only afterward was I told that all they do is contract out.

2. That my move was going to be cheaper than the competitor I got a quote from. This competitor did not include everything on their inventory list, but came up with a weight around 10,000 lb, which was my estimate and which was later proven. At the end of the day I would have been incredibly better off going with their competitor.

3. That my quoted price was the absolute maximum I would have to pay unless my weight was more than the estimate, and that if my weight was less it WOULD go down. STAR Moving USA (the actual moving truck the purchased my contract from Open Road) told me that WAS NOT how it worked and that it would only increase because he bid on the total truck cost and it wouldn't be profitable for him if it was any less. I was led to believe that if my weight was less than the estimate I would have a cost reduction for the full amount of each pound less. It took two hours of haggling, Open Road's involvement and high tension to get to a point where I was offered a cost reduction of half the pound cost for every pound less than my quote. Due to the high tension that pervaded for the remainder of the day I did not hover over the packers as I was worried if I did they would not take care of my household goods. This caused me to not scrutinize every box they packed.

4. The Open Road price I paid was itemized to show a specific amount of over $1000 for the packing cost. This packing cost was further broken down to the specific number of each type of box required. I was told by Open Road that the more boxes I packed myself, the more I would save. STAR Moving USA refused to do any type of box counting stating that there was no such thing as a separate "packing" cost, that it was a "total" moving package I paid for and that it was impossible to do such a thing because his team would decide the best boxes that needed to be used. I heartily disagree with "best" as you can see from the pictures I hope to attach after I post the review. When I spoke with Open Road that morning I was told I just needed to make him keep track, I'm not quite sure how I was supposed to do that when he flat out refused.

5. The packing job was absolutely horrific.They did NOT use ANY fragile picture boxes! Four of my large pictures where squished together, with nothing in-between them, and wrapped in a blanket. It is a miracle that only one of the frames had broken glass! I am just very thankful that I packed up a lot of my pictures myself before they arrived!

6. I was flat out lied to by Open Road and STAR Moving USA about getting climate controlled storage. I specifically asked each more than once if I would be getting climate controlled storage to which I was assured I would be. Due to my horrible experience I elected to pay a little extra and have a second company go an get my stuff out of storage for final delivery. I found out from this company that my household goods WERE NOT stored in a climate controlled storage unit.

Move size: 4 Bedroom Home Service cost: $9000

DON'T USE OPEN ROAD! FIND ANYONE ELSE TO DO YOUR MOVE! WARNING!!
A truck with 3 men who barely spoke English delivered my belongings to a storage unit today because the man in the billing office with whom I spoke 4 days prior did not relay the message to Dispatch that I had called to continue my belongings in storage for another month.
At 3:30 pm yesterday, I received a phone call that a truck was delivering my belongings the next morning! The people in the home have not moved out yet so this meant I had to scramble at the last minute to secure a storage unit. This was handled horribly and no apology was given to me by anyone from the Dispatch Manager or the Drivers’ Manager, and I did not get any calls back from the main office despite leaving messages.
I was there at the storage unit the entire time today while the truck was unloaded and several items are missing including a priceless original painting. Many of the boxes marked “Fragile” were mishandled by the movers roughly right in front of me and there is quite a bit of damage to my belongings. Several priceless family heirlooms were severely damaged and several custom made pieces of furniture. When I spoke to the driver about the damaged and missing items, he was very unconcerned and just said to request an insurance form.
It is just tragic how this whole move has gone in Open Road Moving’s hands: from the pick up being delayed by 3 days, to the delivery coming unexpectedly and early with less than 24 hours notice, to the many damaged and missing priceless heirlooms, accompanied by very poor customer service and communication.

Move size: 3 Bedroom Home Service cost: $5000

By far this was THE ABSOLUTE WORST EXPERIENCE MYSELF and MY FAMILY HAVE EVER EXPERIENCED!
This company will catch you with pleasantries in the beginning until you sign - which then forces you to pay a deposit up front
- no mention they were a broker at this point (otherwise I would never have signed up)
- second communications with their service rep to review final inventory was MOST UNPLEASANT
- the service person was rude, argumentative and disrespectful
- then surprised, the cost just doubled and bow we had to pay more down
- they then decided to mention they were a broker
- I asked for a refund
- they told me its too late
- I’m stuck with crappy price/quite, and crappy service

DO NOT GO WITH THIS COMPANY IR ANY OTHER BROKER!!
The absolute WORST
WILL NEVER RECOMMEND EVEN IF THEY WERE THE LAST OPTION

p.s DONT BOTHER CONTACTING ME -NOTHING YOU SAY WILL CHANGE MY OPINION.

Move size: 1 Bedroom Home Service cost: $4400

THIS WAS THE WORST MOVE I HAVE EVER EXPERIENCED DO NOT USE THEM. Instead of listing all the horrors and complaints I have about this company/my move. I will give you solutions of what to do if it's too late and you have already hired the.

-Write to the Attorney General of the state in which the consumer victim resides at the time of contracting and also Florida, given Open Road Moving and Storage offices are there. These days you can do most of this online, via FMCSA. After 2-3 days call local offices of FMCSA with the case file number. This helps push the claim up the priority ladder.

-File formal complaints with the US Department of Transportation, the Federal Motor Carrier Association, the American Moving & Storage Association, and the US Movers Association

-Perhaps it’s worthwhile to open a formal complaint with the Federal Trade Commission’s Bureau of Consumer Protection and the Better Business Bureau

-Don’t forget the other consumer websites, like Consumer Affairs, My Moving Reviews, Moving Scam website,

-There’s this consumer advocate agency geared specifically toward helping scammed movers called Move Rescue. Contact them for advice (800-832-1773).

Move size: 1 Bedroom Home Service cost: $2380

This is the most unreliable company I have ever used. I've lived in every time zone in the the US and have moved at least 8 times in between states and have never had this horrible of an experience. I only had them moving furniture from a 1 bedroom home and of that they lost the most valuable box and several pieces of furniture. Now, two months later, not a single person, after calling at this point daily, can tell me even where my belongings are or when they will be delivered. Last week they told me this past weekend. Not only was it not delivered, they couldn't tell me the name or contact of a driver, and now they cannot even tell me where it is. This company is flat out stealing. This is far beyond poor customer service, it's outright theft followed by incessant lies to cover it up. Do not let this company near your home or belongings.

Move size: 1 Bedroom Home Service cost: $3000

DO NOT USE THIS COMPANY THEY WILL CHEAT YOU, AND THEY WILL CHEAT YOU IN YOUR LAST DAY OF MOVEMENT SO YOU CANT BACK OFF

This company is a cheat and Scam. DO NOT USE THEM!! I heard about this company and was moving from Boston to Virginia. They quoted my price to be $1600 for 8 boxes, 4 tables, a bed frame(frame only), Vaccum , couple of chairs. and treadmill A bit high price, but ok.
1st SCAM: They didn't come till the last day of they said they would come. They just called me and asked me tell my wife to coordinate that they'll come next week. I am single and that was not acceptable as it was June 30th and I had rented till that day. They said they cant, I literally had to beg by landord for 3 extra days.
2nd SCAM: After 3 days, they came and quoted $2500 (minus 300 dollar discount for referral and delay) without treadmill.
3rd SCAM: We were clear on the phone with agent that if the treadmill is fold-able they don't charge for opening fees. They said it will be $300 opening fee for treadmill and extra money for weight and space.
By now I had to pay $3000 for the things that I was quoted $1600.
4th Scam: I had to throw my expensive treadmill and after referral discount and all I paid $2200. My things finally came to Virginia, as soon as I opened my furnitures, it fell into pieces. Moreover, they didn't bring any of the screw of my furniture and bluntly told me to "go to walmart and buy screws as its so cheap".
5th SCAM: After calling the headquarter company they just hung up on me stating "We are just broker and all of the companies they serve has their own policy"

Trust Me: DO NOT USE THEM.

Move size: 1 Bedroom Home Service cost: $2200

Talk about a scam! They are a broker. They find a moving company for you and than charge you double what you would have paid if you found it on your own. They tell you they do calculation by weight about $0.50/lb plus they get and additional $.50/lb for being the middle man. They told me how they'd be there for me but when I had an issue with pick-up they avoided my calls! I was told here's your 3 day window; we'll call you the day before to let you know which day and around what time. I was at work on break checking my messages & had one from the driving saying he'd be at my house in 60 min. I had to leave work 6 hrs early without pay & unexcused! As I stated when I tried to call them they didn't want to let me speak to a manager & the sales guy even lied to me to get me off the phone. Finally, after a lot of runaround I talked with a manager who did give me $100 refund (which of course didn't cover my lost wages or time I spent trying to reach someone!). Delivery would be better they told me. I got my 3 day window again. Got a call the nt. before saying when they'd be here. They didn't show, called me said they had issues but would be here the next day. Waited the next day got another call, they had more issues & would be by the next morning. On day three they showed up 1.5 hrs late! Not impressed! They are Not concerned with our time just theirs! Don't waste your money!!

Move size: 2 Bedroom Home Service cost: $3500

We were quoted one price by this company and paid their required deposit. Then when they showed up they required us to tear up that contract and sign one for double the weight!

Since this was an agreed upon estimate I did not feel that I had to be present for a small one bedroom apt move for our son. They intimidated my wife into signing a new contract at double the weight and cost threatening her with the lost deposit.

What ashame this company should not be allowed to conduct business and certainly did everything possible to be unethical. DO NOT EXPOSE YOUR FAMILY TO THIS TREATMENT.

Move size: 1 Bedroom Home Service cost: $4200

Beware..
They are Broker and have unprofessional & irresponsible behavior.

We choose Open road moving and storage for moving our stuff from Az to IL. First, they said they will reach our place at 12 pm, but they reached by 7 pm in the evening, still, it was fine for us.

They took our stuff on 23-June-2018 and after reaching Illinois we mail the moving date as 03-July-2018. But till date (14-Aug-2018) we didn't get our stuff. We are following up with them every day, every week, most of the time they don't answer it, if they answer, they give some or other excuses. Like we deliver stuff within 30 days, when 30 days are over then we don't count holidays in those 30 days. And when all 30 days are over excluding holidays, they are lying and said your moving date as per carrier is 03-Aug-2018. Or we will talk to our carrier and let you know the date. Or you request for 1 month of storage, which we never did. From last one and the half month, we are living without any household stuff. They are just a bunch of liars. Please don't hire them. We are really frustrated and fed up. Don't know when we will get our stuff :(.

Move size: 1 Bedroom Home Service cost: $1700

This was a horrible experience. I thought it was going to go well when Joe Wilson called me and after taking an original stock of what my daughter was moving, quoted me an excellent price, showed me all these 5-star reviews and then told me to contact him for any questions. Well, I never spoke to him again, I did not speak to anyone until three days after I had packed my daughter's stuff and then it was someone else who because of the final count of boxes and items, added another $800 to my final bill. Then, no one called the two days before the movers were supposed to be there like they said they would and then when I did finally get hold of someone in the office/customer service, Abby and Judy were rude to me repeatedly and then finally told me that it was between me and the movers when the driver added yet another $1000 onto the bill. This is when I finally found out that they were brokers, it was not them moving my daughter's stuff, and they had no idea how to contact the movers until I kept bugging them. Then they finally gave me the movers name and numbers but they would not contact the movers to make them keep the original by pound price that they promised me and kept telling me it was between me and the movers. Then because I kept telling them I would write this review after losing my temper and dropping the f-bomb one time during an infuriating conversation, they actually threatened me with I would not get more rapid service as I was threatening to write a bad review. Really? This is a professional company run out of someone's garage no doubt! DO NOT USE THESE PEOPLE!! I am not sure how they got all these "5-star" reviews but believe the 1-star ones. Horrible customer service and I still ended up moving my daughter's stuff myself!!

Move size: 1 Bedroom Home Service cost: $2700

Worst moving experience you will ever have. They are criminals. Pure and simple. You will NOT get an in house estimate. You WILL be quoted a great price over the phone. You will have movers show up to your house that are not Open Road Moving and Storage and after a little research, you will see that they have a F rating with the BBB. Total cost WILL be over 3x more expensive than what you were quoted over the phone. Then when you try to call and sort it out, no one answers. Emails requesting a call back, fall off into the abyss somewhere. They know what they are doing and they know it is wrong. Take my advice, and go with a reputable company.

Move size: 2 Bedroom Home Service cost: $7000

Worst moving experience you will ever have. They are criminals. Pure and simple. You will NOT get an in house estimate. You WILL be quoted a great price over the phone. You will have movers show up to your house that are not Open Road Moving and Storage and after a little research, you will see that they have a F rating with the BBB. Total cost WILL be over 3x more expensive than what you were quoted over the phone. Then when you try to call and sort it out, no one answers. Emails requesting a call back, fall off into the abyss somewhere. They know what they are doing and they know it is wrong. Take my advice, and go with a reputable company.

Move size: 2 Bedroom Home Service cost: $7000

UPDATE, I called asking for a supervisor or manager, apparently they are all out of the office, then the lady puts me on hold to come back and tell me they cancelled my reservation, due to "not finding any truck to get our stuff", DO NOT GO WITH THIS COMPANY.
I also decid to check the address, it's a parking lot.
As of right now I can only provide a 3 star rating. The first gentleman I spoke to was very professional, unfortunately everything has gone south since then. Two weeks from paying and they still haven't gave us a pick up date on time, all we keep getting is between the dates. Also be very careful with hiding fees when getting a quote. They won't tell you that they charge $10 per box, that they have a fee for stairs, that you have to pack your own boxes and a few more things. I have encounter duri the last 3 phone calls done.

Move size: 2 Bedroom Home Service cost: $1700

This company REACHED OUT TO ME for a long distance move I had and made it seem like they do your entire move and you agree upon the price before hand. Little did I know these clowns simply contact an actual moving company yet they charged me almost $900 dollars to pick up a telephone. Moreso the company they chose was absolutely horrible and had only been in business a few months. I was also told my move would take 4-10 days once picked up. This company then charged me another 3500 after they picked up my stuff and help it for almost a month before returning it and when they did they had lost a 60 inch flatscreen tv, 5 large boxes, a bed frame, and 4 lamps because it was a pathetically run company that uses kids in college to do their moves. Wen I tried to contact open road because this company that they hired wouldn’t answer or return phone calls, texts or emails regarding my things and still haven’t to this day I may add, open road simply says “it’s not our fault you need to contact the moving company” specifically Abba I think her name is, she’s an older woman at open road that is completely disrespectful and provides no help. This company is a scam and they charged me for things like a larger weight or freight for my items and then I was double charged these same costs by the other company. Even more the “receipts” or “order confirmations” that open road charged me or emailed me for the $900 they stole simply say “page cannot be found” when I click on it in my email. I’d love to go down to Palm Beach and confront these asshats face to face but that probably wouldn’t end well.

Move size: 2 Bedroom Home Service cost: $4400

In short: DON'T hire these people even if they are the last moving company on earth.

They are a bunch of liars and scammers and whatever they promise you on the phone you will pay more. All these positive reviews probably fake because even if everything went ok I will never give them 5 stars for their customer service alone. I even heard that they even changed their name recently with all the bad reviews they got. If you don't believe me, see their page in yelp: https://www.yelp.com/biz/orm-and-storage-west-palm-beach?uid=dXwOcmC8gSYAuz4z0zHLTQ&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct)

These guys are basically brokers and they don't actually come to your home to do the moving, which is fine but they don't tell you that. When the moving date comes a completely unknown company that you never heard of comes to your home with a rental truck and tell you we will do the moving for you and you have to play with our rules and sign our new agreement. So whatever you agree upon with Open road is gone with the winds. That means new price and new fees you never heard of.
At that point, you have two choices: either you go along as you don't have time and you have to move soon and you don't want the headache of looking around again or you cancel the whole thing and that is what I do recommend but you have to find another way to move.

Once they took your belongings, they got you in their pockets and they can add whatever they want from extra charges and fees. And when you call Open road company to ask them to help with the situation, they are completely useless. That is you, Stacy and Alba. Once they take your money they become rude on the phone and sometimes they don't even answer. They never called back and never fixed any problem with the actual moving company.

My stuff arrived after 3 weeks and you can't imagine how stressful it was to wait with the above-mentioned facts. There were some damages in some of the furniture and I ended up paying an extra $1000.

Finally, I will just give you a few questions to ask Open road before you pay them and agree on anything with them:
1) Are you going to do the moving for me?
2) Are the agreement and the price that we agreed upon will be valid and apply with the actual moving company? If they say yes, don't sign any new agreement when they come to take your stuff.
3) Do you have any authorities or even communication with the actual moving company?

If I can go back in time, I will just rent a truck or trailer and hire someone to help me load and unload my stuff and drive. Because the whole moving business is just a shady one.

Goodluck!

Move size: 2 Bedroom Home Service cost: $2800